• The Division of Child Development is aware of the existing challenges with accessing Moodle with MyNCID for some of our clients.  The MyNCID issue is a priority and a resolution is being worked on with the NCID Department of Information technology.  We continue to ask for your patience.  Thank you. 

    If you are seeking alternate sites to complete the Health and Safety in Child Care training the following are possibilities at a COST: 

    1. ProSoutions Training https://www.prosolutionstraining.com/ 
    2. Online child care training:  Staff training & certification https://www.cceionline.com/child-care-staff-training/ 
    3. Training for child care providers https://www.childcareed.com/ 

    Directions to Access Moodle Trainings - Self Registration

    Step 1: Login (right-hand side with My NCID username and password).
    Step 2:  Look at the picture carousel for the one that reads “View Early Childhood Professional Development” (click). 
    Step 3:  You will see the different Units at DCDEE.  Click on the Unit to see if have training opportunities (e.g., CCDF – Serving Young Children Experiencing Homelessness --> CCDF - Solutions to the Dilemma:  Reducing Suspension and Expulsion -->Regulatory - Health and Safety in Child Care -->  Regulatory - Medication in Child Care --> Regulatory – CCDF Child Care Rule Rollout --> Foundations – Intermediate NC Foundations --> Foundations - Early Childhood Mental Health Modules --> Foundations - Advanced course Emotional and Social Development --> Subsidy – Subsidized Child Care Assistance Program Rules).  
    Step 4:  If you see a training you like, click on title then look for enrollment options – click ENROLL Me. 

    NOTE:  If you are unfamiliar with how to navigate Moodle, please click this link for more directions https://ncchildcare.ncdhhs.gov/Learning-Resources/How-to-Navigate-Moodle

    Steps to enroll in Moodle trainings, if do NOT have My NCID account.

    Step 1:  Create a MyNCID username and password, if you do NOT already have one.
    Step 2:  You may follow steps above or after you have your My NCID,
                   email DCDEE_MOODLE_SUPPORT@dhhs.nc.gov with the
                   name of the training you want to register for in Moodle online training. 
    Step 3:  After 48 hours of request (except weekends and holidays),
                   click “MY COURSES” and you will see the training listed for you.
    Step 4:  Click the training link and read thoroughly directions for the training.


    Unable to access Moodle, then follow the steps below:

    1. Go to MyNCID 

    https://myncid.nc.gov

    1. Login
    2. Change your password
    3. Wait approximately 24 hours (Monday thru Thursday). (If you create an account on Friday thru Sunday, it will be available on Tuesday.), then login on Moodle

    .    If still unable to login, change your password, do the following:

    Call MyNCID helpline at (800) 722-3946 share with representative unable to change password to access Moodle for assistance


         If still unable to login, send an email to DCDEE_MOODLE_SUPPORT@dhhs.nc.gov

     include in the body of your email:

    Your name

    Your email address

    Your My NCID username ONLY


    Here are some helpful MyNCID videos to assist you as needed. 

    MyNCID videos (YouTube)

     

    The link above will take you to YouTube where you can find out the following information:

    • Register for A My NCID Account 
    • Unlock Account
    • Forgot Username
    • Forgot Password 
    • Changing your Password 
    • Updating your Profile (especially Mobile Number and Email address)

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